Purchasing Information

• You are purchasing your tickets for this Event from:
• Exhibitions & Events New Zealand ("Event Organiser" or "Seller")
• NZBN: 9429031726641
• GST: 104 101 267
• Email: marketing@eenz.net.nz
• The transaction is being processed and facilitated through the ticketing website of:
• EMATTER TECHNOLOGIES PTY LTD 
• ABN: 27 093 085 977
• Email: tickets@lup.events
• Phone: 0800 961 110
• All transactions are in New Zealand (NZD) unless otherwise stated

Delivery of Your Tickets

• Your tickets will be delivered electronically via email. (E-tickets)
• You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door.
• We will send you your e-ticket as soon as you complete your purchase

Processing and Credit Card Fees

• If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
• If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.

Refund and Returns

• Refunds and returns are covered under the policy of the Event Organiser, and do not limit your rights under New Zealand consumer law:
• All transactions are final. No refunds are permitted, except as required by law.
• In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.

Security

• All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
• All payments are processed directly with Stripe and none of your credit card details are stored on our servers

Privacy Policy

• You consent to Lup / EMATTER TECHNOLOGIES PTY LTDdealing with your personal information in accordance with its privacy policy.
• Your information is shared with the Event Organiser, to enable them to communicate to you regarding the event.
• If you wish to be removed from any lists please email us at help@lup.events

Competition Terms

By answering “Yes please, and keep me up to date on specials, events and promotions with Lüp Rewards” you agree to be bound by the terms and conditions of the competition being conducted by Ematter Technologies Pty Ltd ACN 093 085 977 trading as Lüp and Lüp Tickets ABN 27 093 085 977 of Suite 1203, 200 Mary Street, Brisbane City, Queensland, Australia.

The terms and conditions for Lüp’s competition can be found here

Disclaimer, Terms and Conditions

By entering your details you are agreeing to the terms and conditions listed below.
By scanning your Ticket QR Code at any exhibitor, you are agreeing for your details to be supplied to them and to their Terms and Conditions. (See exhibitor's stands for more details)

Conditions of Entry

1. Ticketing and Entry:

• All attendees must present a valid ticket for entry. Tickets are non-refundable and non-transferable unless otherwise stated.
• The organisers reserve the right to refuse entry to any individual without providing a reason.

2. Conduct:

• Attendees are expected to behave respectfully toward other guests, exhibitors, and staff. Any behaviour deemed disruptive or unsafe may result in removal from the event without a refund.
• No offensive or inappropriate clothing, signage, or behaviour will be tolerated.

3. Photography, Videography and Recording:

• Personal Use: Attendees are welcome to take personal photographs and videos within the general show area for non-commercial purposes.
• Exhibitor Stands and Products: Photography or videography of exhibitor stands and/or products is strictly prohibited without the express permission of the exhibitor.
• Professional Equipment: The use of professional photography or videography equipment is not permitted without prior authorization from event organizers.
• Your Attendance is Your Consent: By attending the Auckland Home Show you consent to being filmed, photographed, and/or recorded by the event organisers and such media may be used for promotional and marketing purposes.

4. Liability:

• Attendees are responsible for their own safety and the safety of their belongings at all times. The organisers are not responsible for any loss, injury, or damage, whether personal or property, that occurs during the event.

5. Health and Safety:

• Attendees must comply with all health and safety guidelines in place throughout the Show.

GENERAL

• I confirm that the information I have entered is completely accurate, and in particular I have taken care to ensure that my email address is correctly entered.
• I agree and consent to my personal information being utilised for current and future competitions, draws, lotteries and promotions by the promoters and exhibitors of the Show.
• I agree and consent to, for promotional purposes, you providing the information I have entered into any electronic form on your site to entities/businesses attached, related, affiliated or associated to the Show, including but not limited to the Event Organiser, presenters, sponsors, exhibitors and suppliers.
• I agree that by my entering into any competitions at the Show, that I agree and consent to my personal information being utilised by such competition for the competition purposes and the promoter of the competition and authorise the publication of my details as they relate to the competition.
• I agree that you will not be liable to me, except in the case of fraud, for any act or omission (whether negligent or misleading or deceptive or otherwise) by you in the performance or purported performance of your obligations under these terms and conditions.
• I indemnify you against all claims, except in the case of fraud, arising out of or in any way connected with any act or omission by you in the performance or purported performance of your obligations under these terms and conditions.
• I agree that liability on your part or on the part of your servants or agents for damages for or in respect of any claim arising out of or in connection with the relationship established by this agreement or any conduct under it or any orders or instructions given to you by me , shall not in any event (and whether or not such liability results from or involves negligence) exceed $50.00.
• I agree that by my entering information into any electronic form on your site, that I am agreeing to the terms and conditions herein and to the Disclaimer.

To view the Event Privacy Policy, click here